What is this service?
A formal complaint to K-RERA against a promoter.
RERA gives buyers a complaint route for promoter violations - delay, deviation from declarations, refund defaults. A complaint needs the agreement, payment records, correspondence and a clear statement of the violation and the relief sought.
Why and when you need it
- Why
- It is the statutory remedy designed specifically for buyer-developer disputes.
- Who needs it
- Buyers facing delay, deviation or default by a developer.
- When
- After the violation is clear and documented; limitation and strategy should be assessed promptly.
Required documents
- Builder-buyer agreement and allotment records
- Payment receipts
- Correspondence with the promoter
- RERA registration details of the project
- Identity proof of the complainant
Identity and supporting documents
- PAN card of each applicant or party
- Aadhaar card or another government photo identity and address proof
- Passport-size photographs
- For companies and associations: incorporation documents, board resolution and authorisation letter
Step-by-step procedure
- Assess the violation and the relief available
- Organise the agreement, payments and correspondence
- Draft and file the complaint in the prescribed manner
- Pursue hearings to order
Fees, stamp duty and timelines
- Government fee
- Government fees, where applicable, are paid only on the official portal or at the government office. Confirm the current amount on the official portal before payment.
- Assistance charges
- Professional assistance charges are quoted after understanding your requirement. Government fees and SRCHN service charges are always shown separately. Confirm the final quote before work begins.
- Processing time
- Processing time varies by office and case. No completion timeline is guaranteed.
Government fees and SRCHN assistance charges are always kept separate. Nothing here is an invented price - confirm current amounts on the official portal or with our team before paying.
Legal requirements
- Real Estate (Regulation and Development) Act, 2016
Common rejection reasons
- Project or complaint outside RERA's remit
- Records incomplete or contradictory
- Relief sought not grounded in the Act
Important cautions
Strategy matters - complaints, consumer forum and civil routes differ; take independent legal advice on choice of forum
Keep every receipt and email from day one
FAQs
Can I claim a refund with interest?
RERA provides refund and interest remedies in defined situations - the facts decide. Take advice on your agreement.
Do I need a lawyer?
Not mandatory, but representation by a qualified lawyer is strongly advisable.
How long does a complaint take?
No timeline is promised - it depends on the docket and the case.
